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Dear Ms York I’d like to take this opportunity to apologise for the disappointment you’ve experienced at my restaurant. I am very aware that no restaurant can always please 100% of its customers all the time but we certainly endeavour to make every visit here as satisfying and pleasurable as possible. As far as your visit to us is concerned I’m aware that you may have been a little confused by the vegetarian offering as you made comment that the globe artichoke entree and leek main were too similar in construct and were from the same family. The leeks derive from the family of onions ‘Alliums family’, the Globe artichoke is from the ‘Asteraceae’ family. Both names start with ‘A’, so I can understand where you may have made the mistake. Both dishes are served with completely different ingredients. The comment made about Mewstone wines being a Snug tavern wine is unfortunate in the sense that you didn’t get to try it. Mewstone wines was lauded by James Halliday whom you may know as Australias premier wine critic. I’m not sure how all of your food and wine offerings were so astonishingly bad but we can only extend our apologies. Philippe Leban
Hello Charles, I’d like to take this opportunity to apologise for your experience at our restaurant. The vast majority of our customers experience is very different from yours, so I’m taking the time out to respond to you. Yes it’s true that we did not have sparkling water for you and we do and did apologise on the night. We don’t serve salt & pepper on the table because the food is seasoned by me but should you request it, we’re happy to oblige as was the case on the night. As you will understand, leaving salt and pepper on the table would encourage people to season their food before trying it and in some cases, over season the food. I can only hope that the several turns of the Peppermill balanced the dish to her liking. Your wife had the Scallop dish and it is a very subtle dish, there is no doubt.The veal dish is made from a cut called Brisket. The exterior fat is removed by me and if there is any intramuscular fat I leave that there. It’s certainly not a lean cut like eye fillet that’s for sure and I agree there is some fat but it’s not ‘ALL’ fat as you’ve described. I did notice that your plates came back clean and that all was eaten. There was opportunity to let the server know at any point, especially when she came by to ask if all was well. As far as service on the evening is concerned the server welcomed you and greeted you on arrival. She apologised for the lack of sparkling water & approached the table on several occasions but no communication from your table was received. We would also like to clarify that your average spend was $48.75 pp excluding your 2 bottles of ‘good wine’. So the total spend per head was actually $73.75. We can only suggest that to make an evening successful it needs participation on your behalf too. The fact that you have said you would never return troubles us but we will only have to accept that and we know you will be gladly received by other good restaurants in Hobart. Again our apologies, Philippe Leban