Susan dined on Sat, 26th Aug 2017 (6)
My partner and I dined for dinner on Saturday 26th August 2017 for our anniversary. Our booking was for 6:15pm. We arrived at 5pm to have pre-dinner drinks at the bar. We received a friendly greeting upon our arrival and were seated at the bar. A $140 bottle of champagne, Pommery, was suggested to us. We also purchased some oysters and quail & foie gras parfait. At 6:15pm we were taken to our table. My partner ordered the char grilled octopus for entrèe and the cassoulet for main. I had the eye fillet steak for main and the chocolate fondant for dessert. We asked the waiter for a red wine suggestion and received a 2010 Chateau Boucasse Madiran which we enjoyed with our mains. My partner asked for a glass of white wine to have with the octopus. He was given a Sauvignon Blanc which didn't match. He asked the waiter for another variety. After two more tastings and not liking either of them, plus being half way through his entrée, he decided to give the white wine a miss. That's when we really noticed the decline in customer service towards us and especially noticed the service the couple next to us were receiving. Right from the beginning of the night we noticed there were some people that were being looked after more than others. We thought they may be "regulars" or family, receiving hugs from the wait staff and Philippe's attention. The restaurant wasn't full either as there were several empty tables around us and also on the upper level. A notable portion size of the octopus differed significantly between what we were served and what the table next to us received. Their portion was double the quantity. When I mentioned this to the waiter as we were paying the bill, I was told they were on a different dining menu. We chose this restaurant over many others to celebrate our anniversary. Our overall dining experience was tarnished and we left feeling disappointed. I do expect quite a lot from the food and the service when I'm paying good money, nearly $400, from restaurants with this reputation.