Terms & Conditions
Overview: Dimmi provides Users with the ability
to make reservations at participating restaurants by directly
syncronising with the Restaurant's Reservation System. Once a
booking has been confirmed, Dimmi will issue you with an instant
E-mail & Booking Confirmation Number to confirm the Booking. By
using Dimmi, the User agrees to receive confirmation communications
through Dimmi related to the booking.
Payment: Dimmi does not charge You a Booking
Fee. You simply pay the restaurant for your meal after you have
dined in the restaurant.
Booking Confirmation Number: You will receive a
Booking Confirmation Number once your booking has been confirmed
and accepted by the restaurant. Please ensure to use this number in
all communications with Dimmi or the Restaurant.
Arrival Identification: You will receive an
immediate Confirmation E-mail & a Reminder E-mail 24hours
before your booking. Please ensure to present either of these
E-mails to the Restaurant Host at the time of arrival, otherwise
you may be identified as a "No-Show" and subsequently banned from
using this service again.
Changes: To make changes to the date, time or
number of diners, please contact the restaurant directly at-least 2
hours in advance of the scheduled meal period and quote the Booking
Confirmation Number. Changes will be subject to the restaurants
availability.
Cancellations: If you wish to cancel your
reservation please contact the restaurant directly at-least 24
hours in advance of the scheduled meal period. For Group Bookings
of six (6) plus, please ensure to provide at-least 48 hours notice
of any planned cancellations. The restaurant's contact details can
be found in your confirmation e-mail.
No Shows: Failure to attend the restaurant at
the reserved time will result in you being identified as a
"no-show." We may choose to restrict, suspend or terminate your
access to Dimmi services if you are identified as being a "no-show"
on more than three (3) occasions over a 12month period. Please note
that we have the ability to trace your IP address and if necessary
contact your ISP in the event of a suspected breach of these
Booking Conditions.
Late Arrivals: Please arrive at-least 10
minutes in advance of the scheduled reservation time. The
restaurant reserves the right to cancel your booking and allocate
your table to other guests if you have not arrived within 15
minutes of the scheduled seating time (ie. 15 minutes late.)
Meal Durations: The restaurant reserves the
right to require you to vacate your table after a fair period of
time.
Personal Information: To use our Service you
are required to provide certain information, including your name,
telephone number & email address. You must ensure that all the
information that you provide to us is true and accurate. Any
personal information supplied by you to us will be used by us in
accordance with these Booking Conditions and, where applicable, the
terms of our Privacy Policy.
Booking Guarantee: In the event that you make a
booking through Dimmi, but the restaurant loses, misplaces or
simply cannot accommodate the booking through direct fault of its
own, then the restaurant agrees to provide you with a complimentary
meal for two (to the maximum value of $50.00.) This only applies in
instances when the booking cannot be honoured. This does not
include situations when the restaurant does not have record of your
booking but is still able to accommodate you. Requests should be
put in writing to guarantee@dimmi.com.au
Additional Partner Conditions: In addition to
these Booking Conditions, the use of associated Restaurant or
Affiliate Partners websites, products and services may also be
subject to additional terms and conditions. Those terms will be in
addition to these Booking Conditions, not a replacement of.
Service Termination: We have the right to
terminate, restrict or suspend your access to any or all of the
Service if we believe that you are misusing the Service or if you
are in breach of these Booking Booking Conditions.
Privacy Policy: You will receive emails & /
or other communications related to the fulfillment of your booking
and we may use your personal information for that purpose. In
addition, You may receive periodic emails from Dimmi, the
Restaurant or the Affiliate Partner if you opted to receive such
communications at the time of booking. If you would rather not
receive email communications from any of these parties, please
Unsubscribe at the time of communication. The User acknowledges and
agrees, however, that you will still receive communications
specifically relating to the reservation which you cannot
unsubscribe from.
Liability Limitations: Dimmi shall not be
liable for damages of any kind arising from the use of Dimmi's
services, including, but not limited to loss, claim, damage, or any
special, exemplary punitive, incidental or consequential damages of
any kind whether based in contract, tort or otherwise. Dimmi is not
an agent of nor is connected with any affiliated restaurant in
which a user has made a reservation, aside from the services
provided through Dimmi. To the maximum extent allowed by applicable
law we exclude all liability and responsibility arising from any
reliance placed on any content available from the Service. You bear
the entire risk of the completeness, accuracy or usefulness of any
content accessed on our Service.
Contact Us: This real-time booking service for
restaurants is operated by Dimmi Pty Ltd of Level 1, 230 Clarence
Street, Sydney, NSW, 2000. These terms and Booking Conditions
govern your use of the Service, which is provided to you by Dimmi
in association with participating restaurants. By using this
Service you are accepting these Booking Conditions. You may contact
us on (02) 8239 5969 or at admin@dimmi.com.au or at
www.dimmi.com.au